Privacy Policy

Last Updated: 19/12/2025

1. Introduction

Coastal Seal & Grout ("we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, and disclose information about our clients and website visitors in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website (https://coastalsealandgrout.com) or using our services, you consent to the terms of this policy.

2. Collection of Personal Information

We only collect personal information that is reasonably necessary for the legitimate functions and activities of our business. The types of personal information we may collect include:

Contact Details: Name, email address, mobile number, and residential address (for service delivery).
Service Information: Photos of your property (e.g., showers, balconies) provided by you for quoting purposes.
Technical Data: IP address, browser type, and cookies when you visit our website (used for analytics and site performance).

3. How We Collect Personal Information

We collect your personal information directly from you when you:

Fill out a "Contact Us" or "Get a Quote" form on our website.
Contact us via phone, SMS, or email.
Interact with us via social media or Google Business Profile.

4. Use of Your Personal Information

We use your personal information for the primary purpose of providing our sealing and grouting services to you. This includes:

Providing quotes and assessing your specific repair needs.
Communicating with you regarding bookings, job progress, or invoicing.
Internal record keeping and administrative purposes.
Sending you automated appointment reminders or follow-ups (via SMS or email).

5. Disclosure of Personal Information

We respect your privacy and will not sell, rent, or trade your personal information. However, we may disclose your information to:

Service Providers: Trusted third-party software providers who assist us in running our business (e.g., our website hosting provider HighLevel, accounting software, or CRM systems).
Legal Requirements: If required by law to disclose information to government or regulatory authorities.

Cross-Border Disclosure: Some of our service providers (such as our CRM and website host) may store data on servers located outside of Australia (e.g., in the United States). By providing your personal information, you consent to this transfer. We take reasonable steps to ensure these providers adhere to high security standards.

6. Security of Your Information

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. However, please note that no transmission of data over the internet is 100% secure.

7. Access and Correction

You have the right to access the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate or out of date. To request access or correction, please contact Nigel directly using the details below. We may require identification to verify your request.

8. Cookies

Our website uses "cookies" to improve your experience. A cookie is a small file placed in your web browser that collects information about your web browsing behaviour. You can choose to reject cookies by changing your browser settings, but this may prevent you from taking full advantage of our website.

9. Complaints

If you have a complaint about how we have handled your personal information, please contact us in writing. We take all complaints seriously and will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

If you have any questions about this Privacy Policy, please contact:

Coastal Seal & Grout Contact: Nigel Bicknell Email: [email protected] Phone: 0432 532 432 Location: Pelican Waters, QLD 4551